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1.   Sign in the Seller Center

2.   Click on Attendance

3.   Inside the Attendance, you can check the canceled, exchanged or refunded orders

1.   Sign in to Seller Center and click on Sales:

2.   Search the delivery that you want to talk about it with us and click on its number

3.   At the right side, read the customer solicitation at B2W Marketplace

1. Sign in our Seller Center

2. Click on “Attendance”

3. Inside the Attendance, you can check the solicitations from the customers in “chat” or “attendance”

4. Below, you can see the requests from the customers or from the Customer Service Center

5.   Click on the order number:

6. You will see a new screen. At the right side, read the customer solicitation at B2W Marketplace

7. Choose any of the options, even if it does not fit at the topic

8. Write what we need to tell to your customer and click on “send”

9. To check how the conversation between B2W Customer Service Center and your customer is going on, click on B2W Mediation

Looking to get your customer’s text ID information?

Dear seller,

亲爱的卖家,

According to “UPU (União Postal Universal)”, starting now, all shippings to Brazil must contain in the packet the customer’s text ID number known as CPF. Below, we explain how to obtain this information from our Conectou system.

从现在起,根据“ UPU(UniãoPostal Universal)”的规定,所有运往巴西的货物必须在包装中显示客户的文本ID号,即CPF。 下面,我们将说明如何从我们的系统(Conectou)获取此信息。

Note: It’s important to know that the CPF has 11 numbers, in case one CPF has zeros to its left, such as 003.754.321-09 our system will always send it as 375432109.

Note: 重要的是要知道CPF号有11位数字,当CPF编号的最左侧为零时,例如:003.754.321-09在我们的系统中将始终输出为375432109。

After logging in to “Conectou”, please click on “My Sales”.

登录到“ Conectou”后,请单击“My Sales”

Choose an order and click on “Details”.

选择一个订单,然后单击“Details”

The CPF information will be in the “Shipping Address” box.

CPF信息将在“物流地址”框中呈现。

Looking to get your customer’s text ID information?

Dear seller,

亲爱的卖家,

According to “UPU (União Postal Universal)”, starting now, all shippings to Brazil must contain in the packet the customer’s text ID number known as CPF. Below, we explain how to obtain this information from the B2W Market Place Seller Center system.

从现在起,根据“ UPU(UniãoPostal Universal)”的规定,所有运往巴西的货物必须在包装中显示客户的文本ID号,即CPF。 下面,我们将说明如何从我们的系统(B2W Marketplace Seller Center)获取此信息。

Note: It’s important to know that the CPF has 11 numbers. If a CPF has zeros to its left, such as 003.754.321-09 our system will always send it as 375432109.

Note: 重要的是要知道CPF号有11位数字,当CPF编号的最左侧为零时,例如:003.754.321-09在我们的系统中将始终输出为375432109。

After logging in to “B2W Marketplace”, please click on “Sales” menu, then “Orders” and “My Orders”.

登录到“ B2W Marketplace”后,请单击“Sales”菜单,然后单击“Orders”和“My Orders”。

Select the desired order and click on “Order Details”.

选择订单,然后点击“Order Details”

The CPF information will be in the “Shipping” box.

CPF信息将在“物流”框中



General Terms and Conditions – Master B2W


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Term of Service Marketplace B2W – Cross Border


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Annex – Remuneration


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Annex – Service Level Agreement (SLA)


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Code of Ethics and Conduct B2W


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Anexo – Remuneração


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Anexo – B2W Entrega


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Código de Ética e Conduta


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